Skip to content
Call Us

PRIVACY POLICY HOW WE HANDLE YOUR DATA.

01

INTRODUCTION

Last updated: June 2026
Effective date: June 2026

We collect only what we need to confirm and run your tour. We never sell your data. You can ask us to delete it at any time.

02

INFORMATION WE COLLECT

  • Personal information: name, email, phone number, nationality (for documentation), payment details.
  • Booking information: date, group size, pickup address, dietary preferences, medical disclosures.
  • Automatic data: IP address, browser type, cookies, device type, referral source.
  • Communications data: WhatsApp chat logs, email correspondence, support tickets.
  • Marketing preferences: opt-in status per channel.
03

HOW WE USE YOUR DATA

  • Booking fulfilment (the primary purpose).
  • Customer support and dispute resolution.
  • Service improvement (anonymised analytics).
  • Marketing (only with explicit opt-in consent).
  • Legal compliance (UAE tax records: 7 years).
04

LEGAL BASIS (GDPR)

  • Contract performance: booking fulfilment.
  • Legitimate interests: service improvement, safety records.
  • Legal obligation: tax records, dispute documentation.
  • Consent: marketing communications (granular + withdrawable at any time).
05

DATA SHARING

  • Service providers we use: payment processor, hosting provider, email service, WhatsApp Business API.
  • Tour partner operators: only on combo bookings, and only the minimum needed to deliver the combo.
  • Government / legal requests: only when legally compelled.
  • We never sell your data. Period.
06

INTERNATIONAL TRANSFERS

  • Primary hosting is UAE-based.
  • Any cross-border transfers occur under Standard Contractual Clauses (SCCs) or equivalent safeguards.
07

DATA RETENTION

  • Booking data: 7 years (UAE tax law).
  • Marketing data: until you unsubscribe.
  • Analytics data: 26 months.
  • Support ticket data: 3 years.
08

YOUR RIGHTS

Right to access

See the data we hold on you.

Right to rectification

Fix incorrect data.

Right to erasure

"Right to be forgotten."

Right to restriction

Limit how we use your data.

Right to data portability

Receive your data in a transferable format.

Right to object

To processing for specific purposes.

Right to withdraw consent

At any time, for any opt-in.

09

COOKIES & TRACKING

  • Essential cookies: booking session (cannot be opted out of without breaking the site).
  • Analytics cookies: Google Analytics, anonymised IPs (cookie banner consent).
  • Marketing cookies: only set after explicit opt-in.
  • How to manage: browser settings + on-site cookie banner.
10

CHILDREN'S PRIVACY

  • We don't knowingly collect data from under-16s.
  • All bookings for minors must be made by an accompanying adult.
11

SECURITY MEASURES

  • SSL/TLS encryption on all data in transit.
  • PCI-DSS compliant payment processing (we never store card numbers ourselves).
  • Encrypted storage at rest.
  • Restricted internal access (least-privilege model).
  • Annual external security audit.
12

UPDATES & CHANGES

  • Material changes notified by email and via on-site banner.
  • Effective-date logging on every revision.
  • Previous versions archived.
13

DATA PROTECTION ENQUIRIES

WhatsApp / Phone: +971 54 555 9819

Email: [email protected]

Address: Sama Tower, Sheikh Zayed Rd, Trade Center First, Dubai, UAE